Refund & Return Policy

At AYNE, all products are carefully inspected and securely packed before dispatch. Due to the nature of our fragrance products, all orders are final and non-returnable/non-refundable once placed.

No Refunds or Returns

We do not accept returns or provide refunds for:

• Change of mind or personal preference.

• Fragrance not matching your personal taste.

• Wrong product selected by the customer.

• Used, opened, or partially used products.

• Minor cosmetic imperfections or packaging variations.

• Delayed delivery caused by the shipping partner.

• Any product that has been damaged after delivery due to improper handling.

Damaged or Completely Broken Products

If your order arrives completely broken, severely damaged, or unusable due to damage during transit, you may be eligible for a replacement.

To request a replacement:

1. Contact us within 24 hours of delivery.

2. Provide clear photos and an unedited video of the package and damaged product.

3. The original packaging must be retained as it may be required for verification.

4. Our team will review the claim and determine whether the damage qualifies for a replacement.

If approved, we will provide a replacement of the damaged product. Refunds will not be issued.

Important

Claims without sufficient photo/video evidence may be rejected. Minor leakage, scratches, dents, or cosmetic imperfections that do not make the product unusable will generally not qualify for replacement.

AYNE reserves the right to approve or reject damage claims after verification.

By placing an order on our website, you acknowledge and agree to this Refund & Return Policy.